Terms and Conditions ("Terms")

Last updated: 7 October 2025

Please read these Terms carefully before using the Service.

1. Agreement and Scope

These Terms govern your access to and use of Instorier’s products and services including our website, web application, editor, APIs, AI features, hosted runtime/player, and related documentation (collectively, the Service). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service is intended for business and professional use. You represent and warrant that you are at least 18 years old and have authority to bind the entity you represent.

Your use of the Service is also subject to our Privacy Policy.

2. Definitions

Account: the account you or your organization create to access the Service.
Affiliate: an entity controlling, controlled by, or under common control with a party.
AI Output: content generated by or with the assistance of AI features within the Service.
Customer Content: content you or your users upload, submit, or otherwise make available to the Service.
Credits: units redeemable solely for AI and other metered features within the Service.
Team: a workspace owned by an Account; a Team Owner manages billing and users.
Website: https://instorier.com and any subdomains.
Company, we, us, our: Instorier AS (Org. No. 929 624 645), Norway.
You or Customer: the individual or entity using the Service.

3. Accounts, Teams, and Security

You must provide accurate, complete information and keep it updated. You are responsible for all activities under your Account and Team, including your users’ compliance with these Terms. Keep credentials confidential and notify us of any unauthorized access.

Team Owners control Team settings, seats, and billing. We may require verification to confirm legitimate ownership/control in case of disputes.

4. Subscriptions, Billing, Taxes, and Price Changes

Plans & Auto-renewal. Paid plans renew automatically each billing cycle until canceled. You can cancel at any time; cancellation stops future renewals but does not refund past charges unless required by law.
Top-ups & Credits. See Section 5 for Credits.
Taxes. Prices are exclusive of taxes. We may collect and remit applicable taxes (e.g., VAT, GST) based on your billing details. You are responsible for providing valid tax information.
Price changes. We will provide at least 30 days’ prior notice of subscription price increases. New prices take effect on the next renewal after the notice period. Credit pack prices may change at purchase time and do not affect previously completed purchases.
Payment processor. We use third-party processors (e.g., Stripe). Your payment is subject to their terms. We do not store full card numbers.
Promotions. Discounts, trials, and promotional credits are subject to their stated terms and may be modified or withdrawn.
Offline export/self-hosting. The Service does not currently include a self-hostable or offline export package. Such functionality, if offered, may be available only on certain plans or under a separate order, and may require acceptance of additional license terms for our runtime.

5. Credits & Top-ups (Consumable Digital Service)

Nature. Credits are a consumable digital service redeemable only within the Service. Credits have no cash value, are non-transferable, and are non-refundable once purchased, except where required by law.
Consumption. Credits are deducted when AI or other metered features are used. Consumption occurs whether AI Output meets your expectations or not; you are responsible for human review before relying on results.
Expiry. Purchased Credits expire 12 months after the purchase date unless stated otherwise at purchase. Promotional Credits may have shorter expiry. Expiry dates are shown in-app.
No cash out; no resale. Credits cannot be exchanged for money, refunded, or resold, and are usable only for your Account/Team.
Refund exceptions. We may credit or refund at our discretion in cases of duplicate charges or confirmed unauthorized use, or where required by law.
Chargebacks. Filing a chargeback does not void these Terms. We may suspend your Account during a dispute and deduct previously granted Credits if a chargeback is upheld.
EU/EEA withdrawal. If you are a consumer in the EU/EEA, you explicitly request immediate performance and acknowledge you lose any statutory right of withdrawal once delivery begins. We confirm this on a durable medium (e.g., email receipt).

6. AI Services, Output, and Accuracy

Simply put: Some features use AI to help you create faster and better, but you stay in control. Always review what AI makes before you use it.

AI disclosure and human oversight. Some features in the Service use artificial intelligence to help you create or edit content. When you use these features, you are interacting with an AI system. All AI Output is machine generated. You must review, edit, and approve AI Output before you use or publish it. You are responsible for your use of AI Output.
Ownership and license. As between you and us, you own your Customer Content. Subject to your compliance with these Terms, you receive a non-exclusive license to use AI Output for your lawful business purposes. We do not claim ownership of your Customer Content or your AI Output.
Customer Content license to us. You grant us and our subprocessors a worldwide, non-exclusive license to host, process, transmit, display, and create derivative works of Customer Content only as needed to provide, maintain, secure, and improve the Service and AI features. We do not use Customer Content to train third-party foundation models.
Providers and models we use. We power AI features through third-party providers acting as subprocessors. We may update providers or models over time to improve quality or safety. As of the effective date of these Terms, our AI stack includes:
- Text inference: groq.com running qwen/qwen3-32b and openai/gpt-oss-20b.
- Images and vision: replicate.com running bytedance/seedream-4 and google/nano-banana for image generation and enhancement, and depth-anything-v2 for depth maps.
By using AI features, you instruct us to send your relevant inputs and context (for example, prompts and assets you select) to these providers so they can return AI Output. These providers are bound by data protection and confidentiality obligations under our agreements with them.
Accuracy, safety, and constraints. AI Output may be inaccurate, incomplete, biased, or inappropriate. It may not reflect current facts. Do not rely on AI Output without human review. You must add any required notices, credits, or disclosures before you use AI Output. Do not use AI Output for medical, legal, financial, or other high-risk decisions without qualified human review.
Prohibited inputs and uses. Do not submit content that is unlawful, infringes rights, contains personal data you lack a legal basis to process, or includes special category data unless you have lawful grounds and suitable safeguards. Do not use the AI features to create or spread illegal, harmful, or misleading content, including content that impersonates a person without clear consent or that violates applicable platform policies or community standards.
EU AI Act transparency and classification. Our AI features are designed for creative and storytelling workflows and are intended to be used as “limited-risk” systems under the EU AI Act. We provide clear disclosure when AI is used and require human oversight. If content is synthetic, you should disclose that fact to end users where required by law. For image features, we may add tags, metadata, or other technical signals to help identify AI-generated content.
Traceability and records. To support safety, abuse prevention, and legal compliance, we may log AI feature usage, including timestamps, prompts, model identifiers, and AI Output. We process these records in line with our Privacy Policy and retain them only as needed for the purposes above.
User responsibility and compliance. You are responsible for your use of AI features and AI Output, including compliance with the EU AI Act, intellectual property laws, data protection laws, and consumer protection laws. You must not remove any watermarking, metadata, or labeling intended to identify AI-generated content where such signals are applied.
Third-party terms and changes. AI providers may update their models, safety systems, and rate limits. We may change or suspend specific AI features to maintain safety, quality, or compliance. If we make a material change that negatively affects you, we will give notice where reasonable.
Data handling with AI providers. We limit the Customer Content we send to providers to what is needed to deliver the AI feature you request. We instruct providers not to use your Customer Content or AI Output to train their foundation models unless you opt in. Storage by providers, if any, is limited to operating, securing, and improving the requested inference and is subject to our data processing terms with them.
Feedback and improvements. You may provide feedback about AI features. We may use feedback to improve the Service. Do not include confidential information in feedback.
Opt-out. You can choose not to use AI-assisted features. Doing so will not limit access to other parts of the Service that do not rely on AI.
Reporting. If you believe AI Output is illegal, harmful, or infringes rights, contact us at [email protected]. We will review and act where required by law.

7. Acceptable Use Policy

You will not, and will not allow others to: (a) misuse the Service, including by overloading, interfering with, or attempting to bypass security or usage limits; (b) reverse engineer, decompile, or attempt to access source code except as permitted by law; (c) use the Service for unlawful, harmful, defamatory, infringing, or deceptive purposes; (d) upload malware or attempt to gain unauthorized access; (e) send spam or run bulk unsolicited campaigns; (f) mine training data from other users’ content; (g) use the Service to create or distribute content that exploits or harms children or violates privacy or publicity rights; (h) misrepresent Output as human-generated where disclosure is required by law or platform rules.

Third-Party Materials & Fonts

You are solely responsible for ensuring that you have all necessary rights and licenses to upload, host, process, embed, stream, or otherwise use any third-party materials with the Service—including fonts, images, video, audio, code, datasets, and stock assets. Without limiting the foregoing:

Font licensing. You must hold a valid license that expressly permits the intended use (e.g., web embedding, self-hosting/CDN hosting by a third party, domain-restricted use, pageview/traffic caps). You are responsible for configuring any technical restrictions required by the EULA (e.g., domain allow-lists, CORS, referrer restrictions) and for complying with limits such as pageviews, users/seats, or distribution scope.
Proof on request. Upon our reasonable request, you will promptly provide documentation demonstrating your rights to any third-party material you store or serve via the Service.
Enforcement. We may remove, disable delivery of, or substitute a fallback for any asset (for example, a font file) that we reasonably believe may violate third-party rights or applicable law, or following a rights-holder notice. We may suspend or terminate repeat infringers’ access consistent with our DMCA policy.
No vetting duty. We do not pre-screen or vet third-party materials for licensing; you remain responsible for your compliance and for any consequences of your use.

8. Fair Use Policy

“Unlimited” features are subject to reasonable use aligned with typical usage of your plan. We may limit, throttle, or suspend features that materially degrade the Service for others or indicate misuse (e.g., bulk unrelated file hosting, automated high-rate content generation unrelated to storytelling, or attempts to circumvent plan limits).

9. Suspension, Termination, Retention, and Deletion

We may suspend or terminate access with or without notice if: (a) you breach these Terms or the Acceptable Use Policy, (b) non-payment, (c) security risk to the Service or others, (d) legal or regulatory requirement, or (e) risk of fraud or abuse.

No offline export (current state). The Service does not presently provide an offline or self-hostable export of stories or the runtime. While your Account is active, you may access and download Customer Content made available by the Service (e.g., your original uploads or manifests), subject to technical limits and third-party rights. You are responsible for maintaining your own backups.
Deletion. We will delete Customer Content from active systems within 30 days after termination or cancellation (except where retention is legally required), and from standard backups within 90 days thereafter. We may retain minimal logs for security/audit, billing, or legal compliance. We will not access retained backups except for disaster recovery.

10. Intellectual Property

The Service and all materials we provide (excluding Customer Content and AI Output) are the property of the Company and its licensors and are protected by applicable laws. No rights are granted except as expressly stated.

Runtime/SDK and Hosted Embeds

Our runtime/player and SDKs are required to render and deliver stories created in the Service. Subject to your compliance with these Terms and your current plan, we grant you a limited, non-exclusive, non-transferable license to use our hosted runtime to display your stories on properties you control by (a) adding our provided embed script or iframe, and/or (b) mapping a custom domain or subdomain you control to the Service via DNS (e.g., CNAME) so that we can serve the runtime and your Customer Content.

What’s allowed. Using our hosted runtime and CDN to render and deliver your stories on your sites and custom domains connected to Instorier.
Restrictions. Unless we expressly agree in writing, you may not self-host, copy, modify, create derivative works of, redistribute, or reverse engineer the runtime/player or SDKs; you may not remove or obscure notices; and you must not use the runtime to deliver content for third parties unrelated to your Account/Team.
Updates & changes. We may update the runtime and SDKs at any time. For changes that materially impact compatibility, we will use commercially reasonable efforts to provide advance notice via changelog, in-app notices, or documentation.
Domain control & verification. You must be able to prove control of any custom domain you connect. We may disable a mapping that appears unauthorized, abusive, or insecure.
Export/self-hosting. Any offline or self-hosted deployment of the runtime requires a separate license or add-on (if offered) and may be subject to additional fees and terms.

11. Feedback

If you provide Feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use it without restriction. We have no obligation to use or credit Feedback.

12. Copyright Policy and DMCA

Instorier respects the intellectual property rights of others. Per the DMCA, we will respond expeditiously to claims of copyright infringement on the Site if submitted to our Copyright Agent as described below. Upon receipt of a notice alleging copyright infringement, We will take whatever action it deems appropriate within its sole discretion, including removal of the allegedly infringing materials and termination of access for repeat infringers of copyright-protected content.

If you believe that your intellectual property rights have been violated by us or by a third party who has uploaded materials to our website, please provide the following information to the designated Copyright Agent listed below:

A description of the copyrighted work or other intellectual property that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site;
An address, telephone number, and email address where we can contact you and, if different, an email address where the alleged infringing party, if not we, can contact you;
A statement that you have a good-faith belief that the use is not authorized by the copyright owner or other intellectual property rights owner, by its agent, or by law;
A statement by you under penalty of perjury that the information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the owner's behalf;
Your electronic or physical signature.

Instorier may request additional information before removing any allegedly infringing material. In the event we remove the allegedly infringing materials, we will immediately notify the person responsible for posting such materials that we removed or disabled access to the materials. We may also provide the responsible person with your email address so that the person may respond to your allegations.

Pursuant to 17 U.S.C. 512(c). Instorier designated Copyright Agent is:

Jonathan Bailey
CopyByte
3157 Gentilly Blvd Suite # 2254
New Orleans, LA 70122
Phone: 1-504-356-4555
Email: [email protected]

13. Links to Third-Party Sites

Third-party sites or services linked from the Service are not under our control. We are not responsible for their content, policies, or practices.

14. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy. Where required, we will enter into a data processing agreement (DPA) with business customers. You are responsible for obtaining all necessary consents and having a lawful basis to process personal data you submit to the Service.

Data subject rights & portability. For personal data for which we act as a controller (e.g., account, billing, and service telemetry), we will respond to data subject requests, including the right to data portability in a structured, commonly used, machine-readable format where applicable. For Customer Content and related personal data for which we act as your processor, we will provide reasonable assistance to help you respond to data subject requests in accordance with Article 28(3)(e) GDPR and your instructions.

15. Third-Party Providers

We use third-party providers (e.g., cloud infrastructure, payment processors, AI model providers) as subprocessors to deliver the Service. We remain responsible for their performance as it relates to the Service.

16. Publicity

Unless you opt out in writing, we may use your name and logo to identify you as a customer on our Website and in marketing materials in a manner consistent with your brand guidelines.

17. Warranties; “AS IS” and “AS AVAILABLE”

The Service is provided “AS IS” and “AS AVAILABLE”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted or that Output will be accurate or suitable for a particular purpose.

18. Indemnification

By Customer. You will defend and indemnify us from claims arising out of (a) Customer Content, (b) your use of the Service in breach of these Terms, or (c) violation of law or third-party rights.
By Company. We will defend and indemnify you against third-party claims alleging that the Service (as provided by us) infringes a patent, copyright, or trademark, or misappropriates a trade secret, and will cover final damages and reasonable costs, provided you promptly notify us and allow us to control the defense. We may modify, replace, or procure rights to continue providing the Service; if not reasonably possible, we may terminate the affected features with a pro-rata refund of prepaid fees for the terminated portion.

19. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, revenues, goodwill, or data, even if advised of the possibility. Each party’s aggregate liability arising out of or related to the Service is limited to the amounts paid by you to us for the Service in the 12 months preceding the event giving rise to the claim. Nothing limits liability for death or personal injury caused by negligence, fraud, willful misconduct, or amounts that cannot be limited by law.

20. Export, Sanctions, and U.S. Legal Compliance

You must comply with applicable export control and sanctions laws. You represent that you are not on any restricted party list and are not located in an embargoed country.

21. Governing Law and Venue

These Terms are governed by the laws of Norway, excluding conflict of laws principles. The courts of Oslo, Norway shall have exclusive jurisdiction, except that consumers in the EU/EEA may benefit from mandatory rights in their country of residence.

22. Severability and Waiver

If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.

23. Changes to the Service or Terms

We may modify the Service or these Terms from time to time. For material changes to Terms, we will provide notice at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

24. Assignment

You may not assign or transfer your rights or obligations without our prior written consent. We may assign these Terms (e.g., in connection with a merger, acquisition, or corporate reorganization).

25. Order of Precedence

If you have a separate signed agreement or order form with us, that agreement controls to the extent of any conflict with these Terms.

26. Notices

Notices to Instorier must be sent to [email protected]. We may provide notices to you via email to your account email or by displaying a notice within the Service.

27. Contact

Questions about these Terms? Email [email protected].